Contact information

Contact Us

We'd love to hear from you. Whether you have a question about your order, our products, shipping, returns, or anything else, our team is here to help.

Get in Touch

We aim to respond to all enquiries within 24–48 hours. Messages received over the weekend or on public holidays will be answered on the next business day.

Customer Support Hours

[Monday – Friday: 9:00 AM – 5:00 PM (UK time)] (Closed on weekends and public holidays. Edit these hours to match your availability.)

Order Enquiries

To help us assist you as quickly as possible, please include your order number and the email address used at checkout when contacting us about an existing order.

Business Information

This Website and store are operated by:

DHS ECOM DIGITAL BUSINESS LTD Trading as: Positano Life Company registration number: 16765108 (registered in England and Wales) Registered office: 275 New North Road, Islington #1019, London N1 7AA, United Kingdom

Fast Delivery

Express Shipping with tracking worldwide, regardless of value.

Hassle-free exchanges

We will exchange your order in accordance with our policies.

Make your purchase via

Pay by Apple Pay, Google Pay, Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Shop Pay & More

Safe environment

Your data 100% secure, from the beginning to the end of your purchase.