Shipping policy

Thank you for shopping at positano-life.com. This Shipping Policy explains how and when your orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

• All orders are processed within [1–3] business days (Monday to Friday, excluding public holidays) after payment has been confirmed.
• During peak periods, promotions, or holidays, processing may take a little longer.
• You will receive a confirmation email once your order is placed, and a second email with tracking details once it has shipped.

2. Shipping & Sourcing

Our products are sourced from trusted suppliers and fulfillment partners located in various countries, including China. Items may be shipped directly from these international warehouses. Because of this, delivery times may be longer than for locally stocked products, and orders containing multiple items may arrive in separate packages.

3. Estimated Delivery Times

Delivery estimates begin from the date of dispatch, not the order date. Total time = processing time + shipping time.

Destination	Estimated Delivery (after dispatch)
United States	7–20 business days
United Kingdom & Europe	7–20 business days
Canada	10–25 business days
Australia & New Zealand	10–25 business days
Asia	7–15 business days
Latin America	15–30 business days
Rest of the World	15–40 business days

Please note: these are estimates only and are not guaranteed. Actual delivery times may vary due to customs clearance, carrier delays, weather, local postal performance, and other factors beyond our control.

4. Shipping Costs

• Shipping costs are calculated at checkout based on your location and the items in your order.
• [We offer free standard shipping on all orders / free shipping on orders over [amount] [currency].] (Edit this line to match your actual offer.)
• Any applicable shipping charges will be displayed before you complete your purchase.

5. Order Tracking

• Once your order ships, you will receive an email containing a tracking number and a link to track your package.
• Please allow [2–5] business days for tracking information to become active after dispatch.
• You can track your order at any time using the link provided in your shipping confirmation email or at [tracking page / carrier website].

If you have not received tracking information within [7] business days of placing your order, please contact us.

6. Customs, Duties & Import Taxes

• International orders may be subject to import duties, customs fees, VAT/GST, or other taxes imposed by the destination country.
• These charges are the responsibility of the customer (recipient) and are not included in the product price or shipping cost.
• We have no control over these charges and cannot predict their amount. Please check with your local customs office for more information before ordering.

7. Multiple Packages

If you order more than one item, your products may ship separately from different warehouses and may arrive on different days. You will not be charged extra for split shipments, so please don't worry if part of your order arrives before the rest.

8. Shipping Delays

While we do our best to deliver within the estimated time frame, delays can occasionally occur due to:

• Customs processing and inspections
• High order volume during sales or holiday seasons
• Severe weather or natural events
• Carrier or local postal service disruptions

We appreciate your patience and will assist you wherever possible if a delay occurs.

9. Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrectly provided address. If a package is returned to us because of an incorrect or incomplete address, you may be responsible for any reshipping costs.

10. Lost, Stolen, or Damaged Packages

• If tracking shows your order as delivered but you have not received it, please contact your local carrier first, then reach out to us.
• If your order arrives damaged or defective, please contact us within 30 days of delivery with photos so we can help resolve the issue.
• We are not liable for packages lost or stolen after being marked as delivered, but we will do our best to assist you.

11. Failed or Unclaimed Deliveries

If a package cannot be delivered after multiple attempts, or is unclaimed and returned to the sender, we will contact you to arrange reshipment. Additional shipping fees may apply.

12. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

• Email: [support@positano-life.com]
• Website: https://positano-life.com